Privacy Policy

Welcome to the website for Ann James, MSW, RSW. This policy explains how your personal information is collected and used while you are on this website. If you begin a professional relationship with Ann, additional privacy practices regarding your personal health information will be discussed with you.

Who we are

Ann James is a Registered Social Worker providing psychotherapy to adults and adolescents. At times, Ann may work with consultants or service providers who, in the course of their duties (for example, secure email or telehealth platforms), may have limited access to personal health information. These providers are required to protect your information and maintain confidentiality.

Collection and use of personal information

To determine your interest in and suitability for services, some personal information may be collected via the contact or booking forms on this website, via email, or by telephone. Personal information can include your name, email address, phone number, preferred availability, and any brief notes you choose to share. This information is used only to respond to your inquiries, schedule consultations or sessions, and provide psychotherapy services.

Your privacy is important. If you do not wish to share personal information online, please do not use the website forms. You may contact Ann directly by email instead.

Confidentiality

Information you share is kept confidential and handled in accordance with professional and legal standards, including those of the Ontario College of Social Workers and Social Service Workers. There are limited circumstances where information may need to be disclosed by law, such as if there is a risk of serious harm to yourself or others, concerns about the safety of a child, or a valid court order.

Website data

This website may collect non-identifying technical information (such as IP address, browser type, and timestamps) to ensure performance and security. Any such data is used for operational purposes only and is not sold.

Questions and complaints

If you have questions about this website privacy policy or how your information is handled, please use the contact page.

For emergencies, call 911 or go to your nearest emergency department.